There are three ingredients to rapport. The first is paying full attention. Both people need to tune in fully to the other, putting aside distractions. The second is being in synch non-verbally. If two people are really connecting well, and you were to observe that interaction without paying attention to what they were saying (like watching a film with no soundtrack), you’ll see their moves are almost choreographed, like a dance….The third ingredient of rapport is positive feeling.
Quote ID: 01530
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