Social Intelligence | Quote 01777

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When I hijack a conversation by talking at you, I’m fulfilling my needs without considering yours. Real listening, in contrast, requires me to attune to your feelings, let you have your say, and allow the conversation to follow a course we mutually determine. Two-way listening makes a dialogue reciprocal, with each person adjusting what they say in keeping with how the other responds and feels.

Quote ID: 01777

Author

Daniel Goleman

Source

Social Intelligence

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