Courtesy Bias “is the tendency that some individuals have of not fully stating their unhappiness with a service or product because of a desire not to offend the person or organization that they are responding to. It is a tendency for a person to respond in a socially acceptable, polite, or positive way regardless of what they actually feel. Whether or not this strategy works depends on the nature of the problem and the attitude and presentation of the parties involved.”1
An example would be telling the restaurant manager your meal was ‘delicious’ when she stops by your table when, in fact, there was a hair in your potatoes and your steak was overdone.
Another example: A child care provider tells two year old James’ Mom that he had a ‘great day’ even though he bit three kids, escaped from the playground, and dumped fried rice in the fish tank.
Have opinions and thoughts on this glossary entry? A tag suggestion? A word, phrase, website, or person we should add to the glossary? Find a typo, bad link, or miscategorized item? Share it all in the comments.
Support Playvolution HQ
creating free content isn’t free
If you find our content here useful, entertaining, or interesting, consider ways you can support the site and our efforts to keep the content flowing.
For example, using our affiliate link when shopping Amazon is a great way to help-you pay the same amount and we receive a small percentage that’ll help keep the site up and running.
You can also support our work by becoming a patron via Patreon